Case Study 01 — Client Onboarding System | Virtually By Mo
Case Study  01
01
Dubsado

Client Onboarding
System

Health & Mindset Coach

Client Type
Health & Mindset Coach
Tool
Dubsado
Service Type
1:1 + Group Coaching
Result
2-3 hrs down to under 20 mins per client
The Problem

Everything lived in Google Drive and DMs

No consistent onboarding flow, and every new lead required manual back-and-forth. The client was spending hours on admin that should have been automatic, and new clients were getting a patchy, inconsistent first impression.

Every new client meant starting from scratch. Proposals went out manually, contracts were chased, and intake information was collected through DMs with no clear process on either side.

What I Built

A fully automated onboarding journey

  • Full Dubsado setup including branding basics, templates, and workflows

  • Proposal, contract, and invoice flow for 1:1 coaching

  • Separate onboarding flow for group coaching with its own intake sequence

  • Intake forms with automated reminders and next steps emails at each stage

Dubsado
Outcome

Proposal to welcome, automated

New clients now move through a fully automated journey: proposal, contract, payment, intake, and welcome, with minimal manual input from the client.

Estimated onboarding admin reduced from 2-3 hours to under 20 minutes per client. The client onboards new leads faster, with a more professional and consistent first impression every time.

Walkthrough

See the build

A full walkthrough of the Dubsado onboarding system in action.